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Journal of Business and Management Studies

Journal of Business and Management Studies
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  • Service Quality and Customers Trust Towards Crafting Business Strategy for Courier Service Company

    WANG XIANGUANG, HU DAN, XIE LINGLING, BI XIAOYAN
    2025-01-11
  • The Impact of Service Quality Using the Carter Model on Customer Satisfaction in Indonesian Islamic Banks

    Nur Faizah, Wiyadi, Muhammad Sholahuddin
    2023-10-05
  • Construction of an Adaptive Communication Model for Cross-border E-commerce AI Customer Service under Cultural Context Differences: A Case Study of the Russian Market

    Huizhu TAN
    2025-11-02
  • The Effects of Service Quality on Customer Satisfaction and Its Implication on Company’s Performance: A Case study of Perumdam Tirta Alam Tarakan

    Arkas Viddy, Rukisah, Ana Srielaningsih, Hanadelansa, Andi Asrifan
    2023-01-06
  • Evaluating the Effectiveness of Different Machine Learning Models in Predicting Customer Churn in the USA

    MD. Sohel Rana, Anchala Chouksey, Bimol Chandra Das, Syed Ali Reza, Muhammad Shoyaibur Rahman Chowdhury, Mir Mohtasam Hossain Sizan, Reza E Rabbi Shawon
    2023-10-29
  • The Influence of Marketing Communication Tools on Customers’ Satisfaction Towards Mobile Phone Service Provider Companies in Jordan

    Noor Firdoos Jahan, Hadi Salah Abdurrahman Atiat
    2021-05-27
  • Enhancing Customer Experience and Business Operations in E-Commerce Platforms through Big Data Analytics

    Md Abdullah Al Mahmud, Nur Vanu, Sadia Islam Nilima, Rakibul Hasan
    2021-12-29
  • Client Satisfaction and Quality of Rendered Services of Landbank San Pablo Rizal Avenue Branch: A Basis for Strategic Plan

    Lydenren Javier, MARC LESTER QUINTANA
    2024-11-18
  • Proposed Strategy to Improve Product Innovation and Service Quality at Pegipegi

    Raisha Nur Amalia, Leo Aldianto
    2024-09-21
  • The Relationship of Facebook Messenger Marketing to the Purchasing Intention of the Consumers of Philippine MSMEs

    Anne Valerie Casimiro, Cathleen Chua, Dominique Earl Pasquin, Jun R. Grimaldo
    2022-04-09
  • A Study of Customer Differences on UCPB Savings Bank’s Product and Services, Performance, and Reliability

    Alcuetas, Rosemarie Gaile, Balicao, Roger, Naguit, Claire Anne, Pigao, Kevin Jamir, Yumul, Tricia Laine
    2023-10-05
  • The Impact of Supply Chain Management of Corporate Financial Performance from A Green Perspective: Basis for Sustainable Business Practices Framework

    JingBo Li , Cong Cong, Nelson R. Garcia, Wei Yuan, Huan Liang, Zhenting He
    2025-07-31
  • Understanding Insurance Uptake in the Philippines: A Cluster-Based Analysis of Consumer Priorities

    Emmanuel Paulino, Djhoana M. Rington, PhD, LPT, CGSP, CHRA, Noemi C. Gocuyo, MGM, LPT , Lalaine A. Isip, Ronald P. Romero, Ph.D, Ronaldo A. Tan, Ph.D, Paulo Noel A. Mazo, DBA, LPT
    2025-05-19
  • The Role of Purchase Behavior in Consumers' Intent to Revisit and Recommend Coffee Shops in Manila: A Mediation Analysis

    Jan Carlo Libiran, Dexter Alonzo, Michelle Berdin, Charyl Genterola, Benedicto Avila, Bernard Letrero, Donn Enrique Moreno
    2024-09-03
  • Business Model Canvas: Business Analytics on Gas stations with C-stores in United States

    Kazi Obaidur Rahman, Rezwanul I Rezvi, Farhan Nasrullah, Md Samirul Islam, Mehedi Hasan, Achhia Khanam, Amir Hamza Akash
    2025-02-05
  • Influence of Search Engine Optimization (SEO) Towards Purchase Intention of Online Shoppers

    Anfernee Caro, Aaron Justin Mendoza, Hennie Noble, Kryzl Alexa Tanglao
    2024-06-13
  • Applications of Artificial Intelligence in Small and Medium Scale Business

    Md. Kamruzzaman, Sujoy Saha, Md. Shoeb Siddiki, Rabi Sankar Mondal, Md Nazmul Alam Bhuiyan
    2025-08-11
  • Consumers’ Continuous Usage towards Improved Operations and Management of Cross-Border E-Commerce Websites in Jinjiang, Fujian Province, China

    Tianfa Luo
    2024-06-08
  • The Business Value of IoT and Big Data Analytics

    Waseem Ullah Khan
    2025-02-24
  • Saudi Arabia's Cloud Broadband Landscape: Opportunities and Challenges in the Era of Vision 2030

    Waseem Ullah Khan
    2025-02-18
  • Mapping the Fur Landscape: A Dual Cluster Analysis of Relationship-Driven and Purchase-Based Segmentation of the Pet Care Market

    Emmanuel Paulino, Noemi C. Gocuyo, Djhoana M. Rington, PhD, LPT, CGSP, CHRA, Lalaine A. Isip, Paulo Noel A. Mazo, DBA, LPT, Ronald P. Romero, Ph.D, Ronaldo A. Tan, Ph.D., Lou-Rena S. Boquila, PD, PhD
    2025-05-19
  • Digital Transformation in SMEs: Unlocking Competitive Advantage through Business Intelligence and Data Analytics Adoption

    Safiul Islam, Emran Hossain, Md Shihab Rahman, Md Majedur Rahman, Sajidul Islam Khan, Abdullah Al Mahmud Ashik
    2023-12-25
  • The Effect of Value Creation, Value Delivery, and Value Capture on Digital Retail Performance in the Philippine Clothing Industry: Basis for Digital Retail Business Model

    John C. Titan
    2025-09-22
  • Managing Rapport on TripAdvisor: Correlation of Negative Reviews and Response Voices on Online Business Platforms

    Xin Huang, Jiayang Zhang
    2024-07-28
  • Patient-Centric Marketing and Retention Strategies in Healthcare: A Strategic and Technological Framework

    Adil Shah, Muhibbul Arman, Sabbir Ahammed Khan
    2025-04-25
  • The Role of SVoD Service Attributes in Building Customer Loyalty: A Study of Repurchase Behavior in the Philippines

    Donn Enrique Moreno, Eduardo Mauricio, Rocky Angelo Gabatin, Justine David, Jaychelle Rayne Gutierrez, Stephanie Claire Nullas
    2023-09-07
  • Proposed Business Strategy In Sulawesi And Maluku Region: A Case Study of Xyz

    Nofardiansyah Rizky Dwi Nugraha, Yudo Anggoro
    2024-09-10
  • Does the Magic Elixir of Treasure Rejuvenate the Elderly Work in the End - Taking Tiffany as an Example: A Study on the Brand Strategy of Younger Jewelry Industry

    Liuyue Jiang, Zhexuan Lyu
    2023-09-28
  • Is Bangkok Ready for Open Banking? A Research Note on Exploring the Variables that Affect Innovation Adoption

    Sudkhate Molthathong, Chanettee Piphatanangkun
    2023-11-03
  • Information System Success: Influence to Consumer Behavior in the Use of Mobile Payment in M-Commerce

    Mark Anthony L. Pelegrin
    2021-11-09
1 - 30 of 30 items

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Journal highlights
 
ISSN 2709-0876
DOI Prefix 10.32996/jbms
Started 2019
Frequency Monthly 
Language Multiple
APC $150

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