Measure of satisfaction: Post Service Evaluation of National Youth Service Corps (NYSC) Scheme

Abstract

Facilities, service and activities management are an integral part of the overall management of the national youth service corps (NYSC) scheme. The actualization of the goals and objectives of NYSC scheme require the provision, maximum utilization and appropriate management of the facilities, services and activities, as well as the satisfaction of the facilities, services and activities. Furthermore, advances in science and technology, necessitate that the NYSC scheme managers should adopt modern methods of facilities, services and activities management. This will improve the quality of National service and promotion of norms and values. A direct relationship exists between the quality of NYSC facilities Services and Activities satisfaction rendered and the quality of the products of the national service and also the promotion of the national norms and values. The physical environment of a NYSC such as Camp is a major determining factor in the attainment of its objectives. This paper describes the consequences of dissatisfaction with NYSC facilities, service and activities and facility, services and activities satisfaction management problems and this paper also measure the satisfaction of the corps members with facility, services and activities, It also explore the effect of lack of satisfied facilities, services and activities in the scheme, and concluded that NYSC facilities, services and activities satisfaction give meaning to the national service and promotion of national norms and value process. It recommended that NYSC managers should carry out comprehensive assessment of the facilities, service and activities, to determine areas of need. This type of assessment will assist in policy formulation as it relates to facility management in schools camps etc.