Research Article

Analysis of Community Satisfaction Kutai Barat on Quality of Service University of Kutai Kartanegara Tenggarong

Authors

  • Rewina Rewina Public Administration Study Program, Universitas Kutai Kartanegara, Tenggarong, Indonesia
  • Ida Bagus Made Agung Dwijatenaya Universitas Kutai Kartanegara
  • Musmuliadi Musmuliadi Public Administration Study Program, Universitas Kutai Kartanegara, Tenggarong, Indonesia

Abstract

This study aims to determine the services of the University of Kutai Kartanegara measured based on the satisfaction of the people of West Kutai using the Community Satisfaction Index. This research is a type of qualitative research that uses the analysis of the Community Satisfaction Index with the results of the data in the form of pictures and words arranged in the form of sentences. The study was conducted in West Kutai from April to July 2022. The data collection techniques used were observation, interview, and documentation methods. The data collection technique was done by using observation, interview, and documentation techniques. The data obtained were tested for validity by triangulation, then interpreted and obtained research findings.

Article information

Journal

Journal of Business and Management Studies

Volume (Issue)

4 (4)

Pages

97-105

Published

2022-09-28

How to Cite

Rewina, R., Dwijatenaya, I. B. M. A., & Musmuliadi, M. (2022). Analysis of Community Satisfaction Kutai Barat on Quality of Service University of Kutai Kartanegara Tenggarong. Journal of Business and Management Studies, 4(4), 97–105. https://doi.org/10.32996/jbms.2022.4.4.9

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Keywords:

Community Satisfaction, Quality of Public Service