Consumer’s Attitude on Online Payment Systems as Driven by Risks

Abstract

An online payment system has brought convenience to its users as it is a tool used to conduct cashless transactions. However, it involves risks that may differ from one person’s perspective to another. Hence, the objective of this research is to understand the consumer’s attitude regarding the technology, considering their perceived risk after system usage. A non-probability purposive sampling was utilized in this study, and a total of 384 responses were gathered. It has been found that perceived risk has a positive effect on perceived usefulness and ease of use; attitude is positively affected by perceived usefulness and ease, and attitude positively affects the intention to use. The results in this study can be used as a reference in conducting relevant studies, enhancement of the services of FinTech institutions, and for business owners to aid them in facilitating and implementing cashless payment methods in their transactions. Furthermore, the result in this study provides knowledge of the user perception in operating the system and contributes to the benefit of society, seeing that this system of payment portrays a vital role in the world today.