Communication Dynamics, Trust Dynamics, and Organizational Performance of Employees in Selected Financial Institutions in China

Abstract

This study examines the relationship between communication, trust, and organizational performance among employees of financial institutions in China. The research found that employees generally perceived communication dynamics favorably and trust dynamics positively. Organizational performance was evaluated as high, with a mean score of 3.23. The findings suggest that effective communication and trust dynamics significantly contribute to organizational performance. An action plan is proposed to enhance communication channels, implement team-building activities, establish a performance management system, and encourage cross-functional collaboration. Future research may explore additional variables influencing organizational performance.