Utilization of Digital Financial Transactions and Perspectives of Digital Payment among School Employees

Abstract

This descriptive-correlational research determined the utilization of digital financial transactions and perspectives of digital payment of the employees in one private higher education institution in the Philippines and correlated these to their demographic and household profiles. A total of 115 employees participated in this study. Contingency coefficient, Chi-square test, and Spearman rho correlation test were used to determine the association of the variables. Findings reveal that the majority of the participants prefer cash for their financial transactions. In general, they are confident in making financial transactions using digital devices. They often utilize digital payment to pay for mobile recharge/loads and cable/internet, and many of the participants have been using digital payment methods for more than three years and above. Findings further show that, generally, the participants have positive perceptions toward digital payment. Single individuals, graduates of education courses, and families with two to three household members below 18 years old prefer cash transactions more than the other groups. There are demographic and household factors that are significantly correlated with confidence in and frequency of making digital financial transactions and the time period of using digital payment methods. Findings may imply the inclusion of digital and financial literacy in the development program for employees to increase awareness and understanding of the benefits, safety measures, and convenience of digital finance.