The Safety Measures on Electronic Banking Operations and Its Cybersecurity: Basis for Enhancement Plan

Abstract

The main objective of the study is to determine the effect of safety measures to the cybersecurity issues encountered by the selected banks in China. The researcher employed descriptive correlational research design and the probability sampling was utilized specifically, purposive sampling technique. The study involved a sample of 150 employees from selected commercial banks in China as respondents. Majority of the respondents agreed that the commercial bank has successfully managed cybersecurity issues, detecting and preventing most attacks, unauthorized access attempts, and sophisticated cyberattacks. They have also experienced data breaches, providing timely notifications and effective measures. Despite financial losses, the bank has implemented financial safeguards to mitigate threats. The findings revealed that safety measures have significant impact on cybersecurity issues in commercial banks. Electronic banking challenges for commercial banks include customer-related issues, such as ensuring customer confidence and a smooth user experience, while also addressing competition and market dynamics due to rapid innovation in the FinTech industry. Efficient cost control is critical for delivering superior digital services while ensuring successful use of electronic banking systems. Additionally, cultural and organizational changes are necessary to overcome resistance to change and promote digital activities.