Knowledge Management and Extra-role Behaviour The Role of Organisational Culture

Abstract

Many policy makers and managers are yet to know the role that organisational culture play with regards to knowledge management and employee discretionary behaviour. It is based on this premise that this study unveils the curtain behind the role of workplace culture on the relationship between knowledge management and extra-role behaviour. Twenty ICT firms operating in the Southern part of Nigeria were surveyed using simple random sampling technique. Cross sectional research survey was employed. Copies of questionnaire were used to collected data from the respondents’. Face validity was used to ascertain the validity of instrument while Cronbach α was used to ascertain the reliability of the instrument. Kendall Coefficient of Concordance was employed to analyse the hypotheses in conjunction with Pearson Partial Correlation for moderation analysis. This study found that corporate culture moderates the relationship between knowledge management and extra-role behaviour. This study concludes that knowledge management that is measured in terms of knowledge acquisition, knowledge sharing, knowledge storage and knowledge application enhances extra-role behaviour in ICT firms in Port Harcourt, Nigeria. This study recommends that managers of information and communication technology firms should embrace knowledge management in their workplaces to promote extra-role behaviour amongst its employees.