Research Article

The Impact of COVID-19 Pandemic on Consumer Usage Intention of Electronic Wallets in the Philippines

Authors

  • Donn Enrique Moreno Malayan Colleges Laguna, A Mapua School, Cabuyao City, Philippines https://orcid.org/0000-0001-8717-1459
  • Isa Maniclang Malayan Colleges Laguna, A Mapua School, Cabuyao City, Philippines
  • Ysabella Dominique Tongson Malayan Colleges Laguna, A Mapua School, Cabuyao City, Philippines
  • Karen Trinidad Malayan Colleges Laguna, A Mapua School, Cabuyao City, Philippines
  • Abegail Vicuña Malayan Colleges Laguna, A Mapua School, Cabuyao City, Philippines
  • John Kevin Belviz Malayan Colleges Laguna, A Mapua School, Cabuyao City, Philippines

Abstract

Digital wallets have revolutionized consumers’ shopping experience by giving another convenient money transfer option. The adoption of electronic wallets (e-wallets) is significantly and positively affected by customer perception of electronic payment transactions. This paper attempts to study and examine the consumers' perception of using e-wallets in the National Capital Region during the peak of COVID-19 using the technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) model. The present study examines consumers’ level of trust, security, ease of use, and usefulness and then investigates the relationship to consumers’ perception of e-wallets usage. The study employed a quantitative design using a descriptive-correlational research approach to assess the relationship between variables. The purposive sampling method was used to select the 201 respondents. The results revealed that consumers who perceived online trust, security, ease of use, and usefulness are more likely to use e-wallets during the pandemic. Practical managerial implications are addressed for enhancing digital transactions to increase consumer trust and security in online commerce.

Article information

Journal

Journal of Business and Management Studies

Volume (Issue)

4 (3)

Pages

28-35

Published

2022-07-03

How to Cite

Moreno, D. E., Maniclang, I., Tongson, Y. D., Trinidad, K., Vicuña, A., & Belviz, J. K. (2022). The Impact of COVID-19 Pandemic on Consumer Usage Intention of Electronic Wallets in the Philippines. Journal of Business and Management Studies, 4(3), 28–35. https://doi.org/10.32996/jbms.2022.4.3.3

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Keywords:

Electronic wallets, trust, security, ease of use, usefulness, consumer usage, COVID-19