When Fairness Matters: The Moderating Role of Organizational Justice in Strengthening the Impact of HR Practices on Employee Resilience

Abstract

This study investigates how Human Resource Practices (HRP) influence Employee Resilience (ER) in the Business Process Outsourcing (BPO) industry, highlighting the moderating role of Organizational Justice (OJ). A quantitative design was employed using a survey of 523 BPO employees in the National Capital Region. Data were analyzed through Structural Equation Modeling (SEM) and Moderation Analysis to determine the direct and interaction effects. Results show that HRP significantly promotes ER, and this relationship becomes stronger when employees perceive fairness in organizational processes. The findings underscore the critical role of integrating fair and transparent HR systems to improve workforce resilience in high-pressure service environments, offering practical value for HR leaders aiming to sustain employee well-being and organizational performance.