Saudi and Jordanian University Student Complaining Strategies

Complaint Strategies, Complaint Strategies in Arabic, Complaints, Saudi and Jordanian University Students, Speech Acts, Discourse

Authors

  • Bandar Alhamdan
    balhamdan@ksu.edu.sa
    Assistant Professor, Department of English Language and Translation, College of Languages and Translation, King Saud University, Saudi Arabia https://orcid.org/0000-0003-4834-9650
  • Rae'd Al-Shorman Language Instructor, English Language Skills Department, Alkhaleej for Training and Education, Common First Year Deanship, King Saud University, Saudi Arabia
November 5, 2022

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This study examined male Saudi and Jordanian student complaint strategies when complaining about their academic advisors, instructors, classroom environments, and exams to a friend, a person in charge, or the complainee (complaint addressee). To achieve the study goals, a discourse completion test (DCT) with 10 scenarios was developed and distributed to 100 (50 Jordanian and 50 Saudis) male university students. It was found that the students used a wide range of strategies that were both threatening and less threatening strategies, and had control in some situations, but were offensive in others. The Saudi students used a greater number of speech acts to complain than the Jordanian students. Further research suggestions are also given.