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Research Article

Public Service Performance in Indonesia and Malaysia's Border Zones: A Case Study in Tarakan District, Indonesia

Authors

  • Arkas Viddy Business of Administration Departement of Politeknik Negeri, Indonesia
  • Besse Asniwati Business of Administration Departement of Politeknik Negeri Samarinda, Indonesia
  • Catur Hendratmo Economic Faculty of Universitas Borneo Tarakan, Indonesia
  • Andi Asrifan Universitas Muhammadiyah Sidenreng Rappang, Indonesia

Abstract

The purpose of this study is to identify and explore the public service performance of Tarakan District, which is located in Border Zone Indonesia and Malaysia. Data was collected at West of Tarakan, East of Tarakan, and Centre of Tarakan using questionnaires based on public service indicators such as tangible, reliability, responsiveness, assurance, and empathy. The data was analyzed using the SPSS 25 version for validity and reliability test, while the SmartPLS 3.20 version was used to explore the relationship and effects among all variables. This study found that public service performance showed high satisfaction in Tarakan communities, which is influenced by the beneficial program and the level of importance of programs.

Article information

Journal

Journal of Humanities and Social Sciences Studies

Volume (Issue)

5 (12)

Pages

146-154

Published

25-12-2023

How to Cite

Arkas Viddy, Besse Asniwati, Catur Hendratmo, & Asrifan, A. (2023). Public Service Performance in Indonesia and Malaysia’s Border Zones: A Case Study in Tarakan District, Indonesia. Journal of Humanities and Social Sciences Studies, 5(12), 146–154. https://doi.org/10.32996/jhsss.2023.5.12.17

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