Local Government Strategies in Improving the Quality of Public Services in Muara Ponaq Village Office, Siluq Ngurai District, Kutai Barat

Abstract

The main problem of this research is the strategy of the Local Government in Improving Public Services in Siluq Ngurai District, West Kutai Regency. The sub-problems are 1) the Local Government's Strategy for Improving the Quality of Public Services in Siluq Ngurai District, West Kutai Regency, and 2) the Supporting and Inhibiting Factors of the Local Government in Public Services in Siluq Ngurai District, West Kutai Regency. The research design is classified as a qualitative descriptive study with a management approach. The data sources used are primary and secondary. The data was collected by using observation, interviews, and documentation techniques. Data analysis techniques include data reduction, presentation, comparative analysis, and conclusion. The results showed that the local government's efforts in improving the quality of public services at the Muara Ponaq office, Siluq Ngurai District, West Kutai Regency, included adjusting to the Muara Ponaq village regulation concerning the Medium Term Development Plan (RPJM Desa) 2016- 2022 CHAPTER V and trying to meet the quality dimensions services at the Muara Ponaq local government, which is a servant of the Muara Ponaq community, in particular, continues to strive to improve the welfare of the community from all aspects, one of which is the religious/spiritual aspects of the community. The supporting factors of the local government in improving the quality of public services at the Muara Ponaq government office, Siluq Ngurai District, and West Kutai Regency are the professional work of the staff, cohesiveness between government members, and the completeness of equipment in the local government office. The inhibiting factor for the local government in improving public services at the Muara Ponaq office, Siluq Ngurai District, and West Kutai Regency is assistance to the community, which is limited in number, and employee salaries which are obtained every six months. The implications of this research are delivered to the local government in carrying out its duties as a public service to maintain professionalism and carry out the rules that have been set to improve public services and welfare. With some obstacles in serving the community, it is hoped that the local government can deal with them and find a way to answer society's challenges.