The Impact of Financial Inclusion Dimensions on Improving the Quality of Financial Reports Published by Banks: A Field Study on a Sample of Sudanese Banks

Abstract

This study aims to investigate the impact of customers’ access to financial services on improving the quality of financial reports. It also explores how customer utilization of financial services and the quality of services provided enhance the quality of published financial statements. A questionnaire was directed at a sample of employees working in Sudanese banks, with a total of 30 respondents. After conducting the field study, the researcher confirmed the hypotheses and obtained several key findings. Notably, a significant obstacle to financial inclusion is the lack of awareness regarding its importance among a large segment of clients. Additionally, the high frequency of bank account usage indicates that many Sudanese society members are under the umbrella of financial inclusion. Financial inclusion is a governmental regulatory tool that controls bank accounts and safeguards clients. Given its impact on financial inclusion, improving the quality of financial reports becomes crucial. The researcher recommends several actions, including raising awareness about financial inclusion and using it to monitor investors within banks. This encourages clients to participate in financial inclusion. Furthermore, banks should emphasize the importance of enhancing financial reporting quality, as it leads to increased investment and engagement with financial institutions. Efforts to establish financial inclusion in the Sudanese banking environment should be intensified, bolstering confidence in the banking sector. Finally, banks should provide specialized services for individuals with limited income and seek help from regional experiences.