Implementation Audit Internal of Quality Management System Iso 9001:2015 in the Purchasing Activities Technical Department at Pt Sango Indonesia

Abstract

This study analyzes of implementation audit internal of the quality management system ISO 9001:2015 in the purchasing activities technical department at PT Sango Indonesia. The aims of this study are to understand the quality standard and quality improvement of PT Sango Indonesia, analyze ISO 9001:2015 quality management standard operational procedure (SOP) in purchasing activities and determine the impact of implementing ISO 9001:2015 internal quality management systems on product quality. This research uses a qualitative descriptive method; the population in this research is all employees at PT Sango Indonesia is 103 employees. The sample in this study was taken from 55 employees who are related to variable research. Meanwhile, the technique of research uses observation, interviews, questionnaires and documentation. Besides that, they analyze data using internal control questionnaire (ICQ), Likert scale and uji statistics. The results of this research show that the implementation of the internal audit quality management system ISO 9001:2015 uses internal control questionnaire (ICQ) in the standard operational procedure (SOP) of purchasing activities at PT Sango Indonesia for each department obtained good strength where department user get percentage middling effective, leadership gets effective, engineering middling effective, purchasing effective, supplier middling effective and accounting effective. In order to support of purchasing activities continuity, In order to support of purchasing activities continuity, it is necessary to create an information system that can provide convenience for purchasing activities process so that the information produced is accurate and appropriate. Then, the average achievement of implementation internal audit for each indicator at PT Sango Indonesia is very effective on internal audit competency and scope internal audit, besides other indicators achievement results are effectiveness.  Meanwhile, the result of the statistical test showed that internal audits had a significant effect on product quality with the indicators used by researchers. Thus, the company must disseminate information related to certification ISO 9001:2015 that it carries out activities according to established procedures.