Unleashing the Power of Artificial Intelligence and Automation in Public Administration

Abstract

The study explores the use of automation and artificial intelligence (AI) in public administration and its potential benefits and constraints for government organizations. It discusses how automation and AI can revolutionize public administration by improving productivity, effectiveness, and service quality. The study provides an overview of automation and AI technologies, highlighting their strengths and weaknesses. It identifies key areas where automation and AI can be integrated into public administration, including policymaking, service delivery, decision-making, and citizen engagement. The advantages of using automation and AI in public administration are examined, such as data-driven policy decisions, streamlined administrative procedures, and enhanced service delivery through AI-powered chatbots and virtual assistants. Ethical considerations, privacy concerns, and job displacement are also addressed, proposing methods for ensuring ethical and equitable application of automation and AI. The study includes case studies from different countries that demonstrate successful applications of automation and AI, showcasing increased citizen involvement, transparency, and improved government services. It concludes by emphasizing the importance of strong leadership, collaboration between governmental organizations and technical experts, and ongoing research and development to maximize benefits and minimize risks. The study aims to provide insights and recommendations for policymakers, administrators, and researchers, contributing to the knowledge base on AI and automation in public administration.