Knowledge Management Systems and Usability Elements: A Literature Review

Abstract

This study aimed at conducting a scientific review of intellectual production to determine how Knowledge Management Systems and Usability Elements evolve, which included global studies; Arabic and English published between 2000 and 2024 AD which appeared in the search results in three global databases IEEE, Google Scholar, ProQuest and an Arabic database platform, Dar Almandumah and Google Scientific Researcher as well as the Saudi Digital Library portal SDL. 112 sources of information were extracted from the original 550 and analyzed and reviewed in 4 main axes, The audit showed the temporal evolution of the concept of knowledge management systems from a purely managerial perspective to cognitive technical systems and the evolution of elements for assessing usability and the start of linking the two concepts to the most important digital indicators of the study concepts. One of the most notable findings of the study was the modest Arab intellectual production of usability and knowledge management systems compared to foreign production. The emergence of knowledge management systems began in 1978 in the medical field. knowledge management ", while the linkage between the term usability and knowledge management systems emerged in 2003 in a scientific paper linking knowledge management and elements of usability assessment, Research trends in knowledge management systems are summarized in 7 main themes: (Medical Field - Educational Field - Decision Making Systems - Knowledge Management Processes - Quality - Innovation - Artificial Intelligence) While the study found a 26.7% acquisition by the United States of America of total study conferences, the study also found several elements to assess usability; They fall into six main themes: Learning Ability - Information Content - User Interface - Handling Errors - Usability - Protection and Reliability.