Research Article

Data Privacy in E-commerce: Balancing Personalization with Customer Trust

Authors

  • Harsha Koundinya Cheruku Fuqua School of Business, USA

Abstract

The evolving landscape of e-commerce has created a complex intersection between personalization and privacy, necessitating a delicate balance between enhanced user experience and data protection. This comprehensive exploration delves into the fundamental aspects of data privacy in digital retail, examining how organizations can implement effective personalization strategies while maintaining robust privacy standards. The discussion encompasses critical elements including data minimization practices, consent management frameworks, and transparency initiatives that foster consumer trust. The implementation of sophisticated data governance frameworks alongside privacy-preserving technologies demonstrates how businesses can achieve optimal personalization while adhering to evolving regulatory requirements. Through examining real-world applications and emerging trends, the content illuminates practical strategies for maintaining customer trust while delivering personalized experiences. The integration of advanced technologies, coupled with growing consumer privacy awareness, shapes future considerations for privacy-conscious e-commerce operations, highlighting the importance of balancing innovation with ethical data practices.

Article information

Journal

Journal of Computer Science and Technology Studies

Volume (Issue)

7 (5)

Pages

680-687

Published

2025-06-04

How to Cite

Harsha Koundinya Cheruku. (2025). Data Privacy in E-commerce: Balancing Personalization with Customer Trust. Journal of Computer Science and Technology Studies, 7(5), 680-687. https://doi.org/10.32996/jcsts.2025.7.5.75

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Keywords:

Data privacy, E-commerce personalization, Consent management, Privacy-preserving technologies, Customer trust