Article contents
The Role of Enterprise Automation in Building More Inclusive, Accessible, and Ethical Digital Societies
Abstract
This article repositions enterprise automation platforms from mere efficiency tools to essential social infrastructure mediating countless citizen-business interactions. As these systems increasingly determine who can access essential services and under what conditions, platform architects must embrace their role as ethical stewards with civic responsibilities. The article explores three critical dimensions of ethical platform design: accessibility as a foundation for universal participation, transparency and agency in automated interactions, and robust data ethics frameworks. Drawing from real-world implementation experiences, it demonstrates how intentional design choices directly influence equity, trust, and inclusion in digital environments. The article argues that truly responsible enterprise automation transcends regulatory compliance to embed human values throughout system architecture, creating platforms that respect user autonomy, accommodate diverse needs, and distribute technological benefits equitably. This reframing transforms the platform architect's role from technical specialist to social infrastructure steward accountable not just to business stakeholders but to society at large.
Article information
Journal
Journal of Computer Science and Technology Studies
Volume (Issue)
7 (8)
Pages
1020-1028
Published
Copyright
Open access

This work is licensed under a Creative Commons Attribution 4.0 International License.