Quality Of Care From The Patient's Perspective and Related Factors

Abstract

This study will help clarify the current status of care quality at Hoan My Dong Nai International Hospital, from the patient's perspective, and identify influencing factors, in order to propose solutions to improve the quality of nursing services, better meeting the needs of patients. A cross-sectional descriptive study was conducted on 286 patients hospitalized for at least 72 hours at a private hospital in Vietnam. The participants were selected from the inpatient departments of the hospital. The quality of care was evaluated as very good, with an average score of 3.43 ± 0.55. The technical capacity of healthcare and the material-technical conditions were rated as good. Aspects such as identity-oriented approach and the socio-cultural environment were assessed as very good. The length of hospital stay, cleanliness of the room and bathroom, quiet environment in the evening, and the patient's self-reported health status had a strong to very strong relationship with the quality of care. This study has provided important information about the current status and factors influencing the quality of care from the patient's perspective. This information will help healthcare managers develop and implement solutions to improve the quality of nursing services and better meet the needs of patients.