Research Article

Level of Motivation and Determining Factors of In-Service Training among Health Care Workers in South Sharqiya Governorate


  • Badriya AL Mashrafi BSN, RN, Clinical Facilitator, Ja’alan Bani Bu Hassan Hospital, South Sharqiya; Sultanate of Oman
  • Afrah AL Maskari MBA, Head of Training, Directorate of General Health Services, South Sharqiya Governorate Sultanate of Oman
  • Shamsa AL Masroori Master in Educational Administration, Administrative Affairs Researcher, Training Department, Jalan Bani Bu Hassan Hospital


Due to the vital role of health care workers and the effects of scientific advances on patient care, providing high-quality health care is not possible without participating in in-service training programs and becoming familiar with the new techniques. In-service training is considered as an important input in human resources management, which has an impact on quality health care delivery and contributes to strengthening the human resources pillar of every health system. In-service training of Health Care Workers is associated with their motivation, and without workforce motivation, productivity will be in danger. Assessing the level of motivation and its contributing factors to in-service training is really a priority area of intervention for the improvement of human resources in health care settings and has not been studied. Such studies help health management planners and decision makers to consider these interventions for further health care improvement and satisfaction. This study aimed to assess the level of motivation and determine the motivational factors influencing participation in the in-service training courses among health care workers working in the south Sharqiya governorate. A cross-sectional survey, using a quantitative descriptive design, was used in this study. The study involved 275 randomly selected health care providers from hospitals and primary health care settings in South Sharqiya Governorate. The study used self-administered survey questionnaires, and the tool has been reviewed by experts from the same field of topic. The data was analysed descriptively and analytically using SPSS version 21. Results showed that there is a significant relationship between the contributing factors and the level of motivation influencing participation in in-service training (B = .044, p < 0.01). Multiple regression furthermore showed that a 35% variation in the motivation contributing factors is accounted for by variation in the 3 motivation statements, namely, positive work environment, overall motivation, and intrinsic motivation. The study also showed that the three motivation statements can be used to explain the substantial association with the motivation contributing factors. These results prove that there is a fair influence of intrinsic and extrinsic motivation on healthcare engagement in these training programs, which cannot be ignored. Thus, these contributing factors pertaining to the healthcare providers, such as a sense of achievement, recognition, career advancement and working environment, have been revealed to have a positive impact on their commitment, performance, satisfaction and timely and quality service delivery. In conclusion, the importance of fostering intrinsic and extrinsic motivators for healthcare providers to participate in in-service training to achieve optimal performance and service delivery has been highlighted. In-service training that is tailored to the specific needs of health workers should be conducted along with more opportunities at various institutions. 

Article information


British Journal of Nursing Studies

Volume (Issue)

4 (1)





How to Cite

AL Mashrafi, B., AL Maskari, A., & AL Masroori, S. (2024). Level of Motivation and Determining Factors of In-Service Training among Health Care Workers in South Sharqiya Governorate. British Journal of Nursing Studies, 4(1), 43–53.



Motivational factors, In-service training, Health care providers, Research Problem