Relationship of Internal and External Characteristics of Nurses to the Performance of Nurses in RSUD Sukadana, Lampung Timur Year 2021

Abstract

The hospital, as one of the public health service agencies, should be able to provide the best service for all visitors. One of the important components in a hospital is the nurse, who is the front line in providing health service facilities. Unfortunately, a few nurses have not provided the best quality performance they have, so hospital services become sluggish, ineffective, and not on time which can have fatal consequences. The performance possessed by nurses is certainly caused by several factors, such as internal and external. Therefore, the researcher wanted to find out more about the relationship between the internal and external characteristics of nurses on the performance of nurses in Sukadana Hospital, East Lampung Regency. The purpose of this study is to determine whether or not there is a relationship between internal and external characteristics with nurse performance. The research method used is descriptive quantitative, with data collection through observation, interviews, documentation, and distributing questionnaires to 138 respondents. The data obtained were then analyzed through various tests such as validity, reliability, univariate, bivariate, and regression. The results showed that the characteristics of age, gender, length of work, and education did not affect the performance of nurses because the value of Sig> 0.05, while the characteristics of motivation, self-development, and work discipline had a positive and significant influence with a value of 69.2% on performance of nurses at Sukadana Hospital, East Lampung in 2021.