The Interpersonal Communication Strategy between Doctors and Patients

The Interpersonal Communication Language Barriers Perception Barriers Cross-Cultural Communication

Authors

  • Karisma Erikson Tarigan
    erick_tarigan2006@yahoo.com
    Fakultas Pendidikan Bahasa Inggris, Universitas Katolik Santo Thomas Sumatera Utara, Indonesia
  • Margaret Stevani Fakultas Pendidikan Bahasa Inggris, Universitas Katolik Santo Thomas Sumatera Utara, Indonesia
November 14, 2021

Downloads

Communication was a social process in which people used symbols to create and interpret meanings in their environment. The ability to communicate between doctors and patients determined the success of solving a patient's health problems. This study discussed what kind of interpersonal communication that the doctors used on multicultural patients at Mitra Sejati Hospital in North Sumatra, Indonesia. The methods used in this study were qualitative methods by using ethnography study. According to the study results, it was found that the multicultural communication process of doctors and patients initially proceeded in the form of verbal and non-verbal communication. Second, the barriers that occur in intercultural communication were language, perception, and cultural barriers. Third, the doctors used some techniques to make a successful communication, such as recognizing and naming the patient, greeting the patient, shaking hands or touching the patient, explaining the medical action taken, understanding the patient's condition through communication, and giving an opportunity to explain their conditions, gave a silent for a moment, and asked appropriate questions at the level of interpersonal communication with the patient.